Ties That Bind (Hardwood flooring is a family thing).
Gary the good nephew.
Recently a customer of ours, Gary, stopped by Ralph's with his elderly aunt Marian, a sweet and very spry woman. They were looking for a hardwood floor for her condominium and although Marian had been shopping around she had not been able to find something she liked that fit her budget. When Gary heard that Marian was looking for a hardwood floor, he suggested he bring her to our showroom.
Getting to know Marian.
We spent quite a bit of time talking with them about her lifestyle, which was very quiet, and the style of her home, her likes, dislikes, etc. It was decided that before we proceeded, a visit to her home would be in order. With a site visit we could determine all of the details that would need attention and better determine what flooring material would best fit her style and budget.
Shortly after, Paul visited her home and took an immediate liking to her. They shared some stories and Paul got a real sense of not only how Marian lived but who she was.
The right floor is one you love...and can afford.
When Marian made her next visit to the showroom, we were able to show her some custom samples that we felt were a good fit for her. Marian agreed they looked good and so we went out to her house to take a look at the samples right in her home. After much deliberation, Marian decided on her favorite and expressed how happy she was that she didn’t have to settle for something less than what she really wanted.
We got to work installing her new floor and after the project was finished, Marian called to thank me for helping her select the floor. She was so pleased with how beautiful it made her home but that there were a couple of dull spots that were bothering her and wondered if we could send someone out to take a look. We inspected the areas she was concerned about and had them fixed up for her.
Here is a picture of Marian's floor.
Working at Ralph's is more than just a job.
Working with customers like Marian is one of the reasons I love working for this company. To be part of a project that means so much to someone makes my job very fulfilling. She even called me a few weeks ago to tell me she was the proud great grandmother of a new set of twin babies, and I couldn’t have been more thrilled for her. I would like to thank Marian for her business, and for all the kind words she has said about everyone in this company. It means the world to all of us.
Here is a picture of Marian and me. (Doesn't her floor look great!)