Privacy Policy

At Ralph’s Hardwood Floor Co., Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt to receive electronic messages from us.

Information We Collect
When you sign up for our electronic messaging services, we may collect the following information:
• Phone number: Required to send you SMS/text messages.
• Name: Optional but helps personalize our messages.
• Email address: Required to send you email messages.
• Consent Records: To document your opt-in to our Electronic Messaging services.

How We Use Your Information
We use the information we collect to:
• Send you confirmation messages, appointment reminders, and other information via SMS/text messages or email.
• Respond to your inquiries and provide customer support.
• Monitor and analyze trends, usage, and activities related to our SMS/texting and email messaging services.
• Improve our services and develop new features.

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes except as described in this Privacy Policy. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.
• Legal Compliance: When required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In connection with a merger, sale of property assets, or other business transactions.

Confidentiality
We restrict access to Personal Information to those employees who need to know that Personal Information to provide products or services to you. Affiliates and Non-Affiliated Third Parties with whom we share Personal Information are bound by the same confidentiality and privacy rules that apply to us. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your Personal Information.

Electronic Messaging Policy
We offer a mobile messaging program. By providing your email address and/or phone number to us, you authorize us, our Affiliates, or Third-Party Providers acting on our behalf to communicate with you via email to your provided email address(es) or via text messages to the telephone number(s) you provide. Such communications may include customer service surveys, information regarding your project, and/or information related to your floors. You may also receive communications generated by automatic telephone dialing systems and/or text messaging systems that will deliver prerecorded messages sent by or on behalf of Ralph’s Hardwood Floor Co., Inc., our Affiliated, or Third-Party Providers acting on our behalf. Messaging frequency varies. Message and data rates apply.

Your Choices
You may opt out of receiving SMS/text messages from us at any time by:
• Texting “STOP” to the number from which you received the message.
• Contact us at (920)984-3383 or via email at help@ralphshardwood.com.
If you do not wish to receive emails from us, please contact our customer service department at (920)519-0082 or via email at help@ralphshardwood.com. 

Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Children’s Privacy
Our Electronic Messaging services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please
contact us at:

Ralph’s Hardwood Floor Co., Inc.
404 W. State Street
Black Creek, WI 54106
help@ralphshardwood.com 
(920)519-0082