We realize unexpected things can happen. If you have a problem with your floor, we will address it. Our service manager, Chad Oskey, is an expert at resolving hardwood-floor problems. He has been with the Ralph's family for more than 25 years and has developed a special knack for listening carefully to understand the concerns of our customers. From blending in a chip or a scratch, to major water damage, he has proven over the years to be a master problem-solver.