We realize unexpected things can happen. If you have a problem with your floor we will address it. Our service manager, Chad Oskey, is an expert at resolving hardwood floor problems. He has been with the Ralph's family for more than 25 years and has developed a special knack for listening carefully to understand the concerns of our customers. From blending in a chip or a scratch, to major water damage, he has proven over the years to be a master problem solver.