When we interview applicants for a job at Ralph’s, we of course want to know the usual stuff—their work and education history, why they want to work with us, what relevant skills do they have, etc.
But one of our most important criteria isn’t something that can be put on a resume. It’s how they smile.
Some people have friendly natures. Others … not so much. We want the friendly ones, the ones who smile naturally.
When someone calls us, we want the person who called us to feel like we’re smiling at them through the phone. If you visit our showroom, we want you to know you’re visiting friends.
We realize that we can’t give you the flooring of your dreams if we don’t know what your dream is.
Our team members genuinely want to help you. They get satisfaction from that. So, while we’re talking to you about your choices, we’ll be getting to know you so we can better advise you about those choices.
What interior-design style do you like? How much traffic will this flooring get? What is the flooring in the rest of your home? What’s your vision?
We’ll ask these questions with your best interests in mind. We’ve been around a long time (50+ years) because we prioritize customer satisfaction over short-term profit.
We won’t rush you. We’re not going to “sell.” You’ll have the time you need to look for yourself, and all the time you want from us.
If you give us the pleasure of being one of our customers, we will perform the project with your satisfaction top-of-mind. Just ask anyone who knows us. Providing our customers with beautiful, high-quality flooring and a great customer experience is our mission.
We want a smile on your face. That puts a smile on ours.
