Questions to Ask Your Flooring Installer

Rod Lorenz

Knowing what to ask is critical for your custom-home-building or home-improvement project. Before hiring a professional to install or replace your flooring, you should ask the following questions.

What Kind of Hardwood Flooring Is Best for My Home?

A good flooring company will offer expert advice about the kind of flooring that will work best with your house. For example, you might not have considered one of the hardest woods, such as hickory, or the more sustainable materials, like bamboo.

A flooring installer can also recommend the right type of wood for your home’s natural environment. For instance, if you live in a very humid area, your contractor can help you find a type of wood that won’t warp because of moisture. They might also recommend a high-quality engineered hardwood or alternative flooring such as luxury vinyl plank or tile.

What Is Your Installation Timeline?

A professional contractor should be able to explain the timeline, installation process, and related questions. For example, be sure to ask who’s responsible for moving furniture and other stuff out of the installation area. Also, ask if the contractor will tear out the old flooring and other materials and if this will cost extra.

How Much Do You Charge for an Estimate?

Never hire an installer without asking for an accurate installation estimate. Some contractors can offer free estimates, and others can charge a standard fee. Both methods are okay, as long as you know what to expect. At Ralph's, we don't charge for estimates.

How Will You Handle Unexpected Problems or Issues?

It’s important to keep in mind that issues can come up at any time during the process. For instance, your subfloor can have some damage, so that it might need serious repairs or even replacement before the installation of the surface  flooring. Ask how these issues might affect the timeline and total cost.

What Does Your Warranty Include?

Most companies offer at least one-year warranties on labor and materials, but some also provide more extensive warranties. Ask if your contractor needs the flooring manufacturer's certification or if there are other restrictions for the warranty to work.

Are You a National Wood Flooring Association Member?

Membership in the National Wood Flooring Association shows that a contractor follows industry guidelines and is highly qualified for flooring installation. It’s a sign of commitment to the industry and higher standards.

Do You Have Insurance to Install Hardwood Flooring?

If something goes wrong during the installation, you need to plan for the unexpected. Make sure that the professional you hire has the proper insurance in place before starting the installation work. If necessary, ask for the specifics or a copy of the policy. 

Can You Show Me Some References?

Speaking with an installer’s references is oftentimes the best way to get a picture of how your experience with that contractor might go. Don’t be afraid to ask your contractor for references, and also ask customers for details. If they were satisfied with your contractor’s professionalism and work quality, that means you’ve made the right choice.

Would you like to talk with us about hardwood flooring installation? We’re here to help. Contact us at 920-984-3383, 800-354-9902 or Showroom appointments are available.

Image: Shutterstock

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